Wavecom has announced the launch of a new service where customers can develop or enhance their own wireless systems in areas like after-sales repair, preventative maintenance and new product feature updates. Wavecom's new Remote Device Management Services (or RDM Services) complements its Wireless CPU, Wireless Microprocessor and Open AT Software Suite portfolio.
According to Wavecom, this service makes it possible to easily and cost-effectively monitor and update products in the field, remotely via a complete, secure, turnkey, end-to-end operated service. Equipment manufacturers and service providers can save significant time and expense by running remote diagnostics, upgrading their own applications and core wireless firmware, add new features or follow evolving standards.
Recent industry reports have concluded that the savings derived from establishing a remote device management system can quickly add up. In one example, says Wavecom, for a company that has 50 technicians making an average of three service calls per day, the savings can add up to as much as $2,3 m annually by using an RDM system, while also dramatically improving the quality of service response.
Wavecom's offer is based on a powerful, field-proven, OMA-DM-compliant (open mobile alliance - device management) client-server software suite. This builds upon existing Wavecom DOTA (download over-the-air) capabilities, enhanced by compression technology, reducing the size of the downloaded software and airtime costs by up to 95%. It will be combined with remote-monitoring features in a range of existing and new Wavecom wireless CPUs, pre-programmed to accept remote activation anytime and anywhere.
Comments Philippe Guillemette, Wavecom CTO: "We are leveraging our experience in wireless technology to protect our customers' investments. We are the only company to offer a complete turnkey solution, including server, embedded protocol stack and realtime operating system, all of which are built on Wavecom-owned and developed technology. This critical expertise and complete technology ownership guarantees the reliability, and security of the service operation over an extended period of time.
The service is expected to begin deployment in the second half of 2007.
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