Agilent Technologies has announced that South African-based telecommunications company Mobile Telephone Networks (MTN) is using the Agilent acceSS7 operations support system (OSS) solution to monitor its GSM (global system for mobile communication) network and services. The Agilent acceSS7 system provides MTN with real-time data on their high-quality services, allowing MTN to actively manage customer satisfaction and maximise service revenues.
Agilent acceSS7's surveillance, diagnostic and troubleshooting tools monitor all low-speed and high-speed SS7 links, delivering realtime alerts about potential network and service problems. This allows MTN to quickly resolve customer-affecting network and service problems through end-to-end network, service and customer management. MTN also utilises acceSS7 to enable quick and reliable integration and roll out of new value-added services by providing thorough test tools. According to the company, the Agilent acceSS7 is the only network monitoring solution that offers integrated support of high-speed and low-speed SS7 links today.
"We are constantly advancing our GSM network and services, and we needed an efficient, effective and proactive network performance management, fault identification and customer care solution," said Ben Wolmarans, network performance manager at MTN. "Agilent acceSS7 provides us with detailed, realtime information on the root cause of network problems and delivers an end-to-end view of services. This enables us to automate fault identification and resolution, and deliver superior customer service."
Concilium Technologies, a leading supplier of telecommunications test and management solutions throughout Sub Saharan Africa and Agilent's channel partner in South Africa, worked closely with MTN to determine the best solution based on unique, local requirements. Concilium supported the system's installation and continues to provide support services.
Agilent met MTN's key criteria in the areas of solution maturity, worldwide installed base and intuitive user interface. The combination of Agilent's worldwide support services, Concilium's local technical expertise, and both companies' project management, ensured that the system was operating smoothly immediately after installation, with no impact on the regular network communications and maintenance operations.
For further information contact Steve Alves, Concilium Technologies, 011 444 8010, steve_alves@concilium.co.za
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